Support

Draft. This page is placeholder text on a store still in development. The terms below are examples, not commitments, and anything shown in [brackets] has not been decided yet.

Support is by email while this store is in development. Response times below are examples.

Contact us

Email contact@essentialsetup.com and include your order number if your question is about an existing order. It is the fastest way to get a useful answer, because it lets us look the order up before replying.

Response times

We aim to reply within [SUPPORT RESPONSE TIME] on business days. Hours are [SUPPORT HOURS], and we are closed on public holidays. Messages that arrive outside those hours are answered on the next business day.

Before you write in

Several common questions are answered on other pages: delivery estimates and tracking on Shipping, sending something back on Returns & Refunds, and faults after delivery on Warranty.

What to include

• Your order number, if you have one
• The product name or model
• What you expected and what happened instead
• Photographs, where the problem is something you can see

Pre-purchase questions

Questions about specifications, compatibility or what suits a particular setup are welcome before you buy. Tell us what you are trying to do and we will tell you what fits.